IT EAM Operations Specialist
Ovar, Aveiro, Portugal
há 3 dias

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IT EAM Operations Specialist

Join Yazaki. Connect to the future.

Country : Portugal (PT)

City : Ovar

Worksite / Location : Ovar Plant

Job Function : Information Technology

Yazaki Corporation, a family-owned company, was founded in 1929 as the first Japanese manufacturer of automobile wiring harness systems.

Within the automotive business our product range includes wiring harness systems, plug connection systems and electronic systems.

More than 284,000 committed and highly motivated employees in 478 locations in 45 countries make us one of the most successful international automotive suppliers.

To strengthen our team, we are looking for a IT EAM Operations Specialist.

Position Summary (Mindset)

IT EAM Operational specialist is dedicated to provide an exceptional customer service on YNCA and YEL software applications and business systems, outstanding deployment, problem resolution, provide technical training over Engineering and legacy tools at the same time striving to develop skills in users for daily work

Duties and Responsibilities

  • Interact / support with users for tool deployment, usage and updates
  • Interact / support with Project Manager any software customization or testing activities as needed.
  • Promote the IDEA process on Service now for software change requirements coming from incident management
  • Develop processes and procedures to facilitate tool usage, to automate repetitive engineering tasks, and to facilitate interaction with applicable operating systems
  • Troubleshoot tool incidents through 8D analyses
  • Serve as focal point for capital and legacy system issues and registering problems or enhancements with software vendor
  • Provide program design support as needed, including troubleshooting tools
  • Participate actively on trainings for tool usage for Engineering SME’s
  • Maintain tool error reporting / status matrix (Service now application)
  • Interface with internal users to raise up tool enhancements
  • Test tool upgrades and new features
  • Develop and maintain software and documentation for internally developed engineering related tools
  • Complies with the working procedures related
  • Report progress and / or work problems to management
  • Distinctive Requirements

    Operational activities

  • Keep and improve a good associate user-management trust relationship
  • Demonstrate daily sense of urgency to user cases
  • Improve technical knowledge according new features and updates on engineering tools
  • Implementing enhancements and provide outstanding technical support on legacy systems for TPNO carlines and shop floor
  • Incident / Request management utilizing Service Now application, permitting following points : -Record technical responses to new issues that helps for further incidents-Measure incident response time, customer satisfaction, regions supported around the world and business units attended
  • Business Unit meetings to discuss incidents reported out
  • Service Now utilization (owned by Japan) to provide support to users or follow up new CAE requests
  • Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!

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