Detalhe da Função
Adecco Human Resources is, through it's Shared Service Center Recruitment team, currently searching and hiring, through it's Shared Service Center Recruitment team, French and Dutch English Speaking candidates for a role of French and Dutch Cash Collection in Oeiras.
Descrição / Funções :
Manage customer / account queries to ensure sales ledger balances are clean on customer account;
Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
Notify Markets of uncollectable debt risks & mitigate where possible;
Collection activities based on Market Collection Strategy;
Respond to incoming collection concerns from the customer and internal stakeholders;
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving;
Execute identified business and internal controls of Collections processes;
Review and propose updates, through company, to the Standard Routines due to legal or process changes.
Requisitos : Requirements
Degree in Business, Finance, Economics or similar;
Previous experience in Collection or Finance area is an advantage;
Proficiency in English, French and Dutch;
Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
Strong problem solving and analytical skills;
High Customer Service skills;
Able to propose and implement improvements in procedures.
Oferece-se : We offer
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training.
Location : Linda-a-Velha, Oeiras.
To apply, please submit your resume in English to the following email : DL SSC.pt adecco.com