Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success.
Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions.
We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.
We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.
We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here.
You can have an informal meeting in the treehouse or play the piano in your lunch break!
The Role :
Our Team mission is to deliver the best value to our B2B clients worldwide, by coordinating specialized teams and driving innovation in E-commerce and Retail Operations .
As an Operations Manager, you will manage a superstar team that is responsible for managing complex partners around the world.
You should be prepared to manage a very critical team, who will prove demanding in terms of personal and career development.
Your main goal will be to deliver results on Operational metrics to both Farfetch and the Partner, in addition to building strong bonds with Partners.
Finally, you will figure out how to improve ways of working with internal teams and deal with complex challenges raised by external Partners.
What you'll do :
Who you are :