Operations Manager - Partnership Management
Porto, PT
há 3 dias

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success.

Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions.

We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.


We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.


Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.

We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here.

You can have an informal meeting in the treehouse or play the piano in your lunch break!

The Role :

Our Team mission is to deliver the best value to our B2B clients worldwide, by coordinating specialized teams and driving innovation in E-commerce and Retail Operations .

As an Operations Manager, you will manage a superstar team that is responsible for managing complex partners around the world.

You should be prepared to manage a very critical team, who will prove demanding in terms of personal and career development.

Your main goal will be to deliver results on Operational metrics to both Farfetch and the Partner, in addition to building strong bonds with Partners.

Finally, you will figure out how to improve ways of working with internal teams and deal with complex challenges raised by external Partners.

What you'll do :

  • Manage a team of Client Managers that are dedicated to support internal clients - companies that were acquired and are now part of the Farfetch Group;
  • Build relationships with main stakeholders from each acquired company and influence decision making process sharing operations view and recommendations;
  • Deeply understand the business model, operational set up, team organization, budget, strategy and vision for each of the clients;
  • Implement routines that ensure that the team is efficient and prioritizing the most important topics;
  • Help your team to identify and manage Client risks and opportunities based on the process and the P&L analysis;
  • Be point of escalation for your team and other internal teams in every aspect that concerns Operations and the internal clients ;
  • Guarantee clear and efficient communication with the clients;
  • Be a champion in client engagement by developing relationships with the client’s key decision makers when it comes to Operational matters;
  • Drive partner satisfaction by providing effective and reliable support from your team. You will be in charge of the Client Satisfaction metric.
  • Who you are :

  • 7+ years experienced in B2B success / account management environment (sales can also be considered);
  • 4+ years of experience in leadership roles;
  • Experienced in Financial analysis, (be able to read a P&L and find opportunities);
  • A professional with excellent verbal and written communication skills with all levels of the organization;
  • Independent, self-sufficient, and also with strong negotiation skills;
  • Experienced in operational troubleshooting;
  • Capable to multi-task and shift focus as required, with an excellent sense of prioritization and timing;
  • Disciplined and organized;
  • Detail-oriented with an aptitude for process optimization;
  • Fluent written and spoken English - C level;
  • A professional with advanced Microsoft Powerpoint skills;
  • Experience in and knowledgeable of E-commerce Operations;
  • A professional with an understanding of luxury customers (is a plus);
  • Fluent written and spoken Italian - B level (is a plus);
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