COMPANY OVERVIEWGenerix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 850 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain.
Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.
000 companies worldwide.Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let s build our future together!Ready to join us the challenge of digital transformation of prestigious clients?
JOB DESCRIPTIONAs part of the Costumer Support Department of Generix Group, you ll be involved in a team that provides technical assistance to our clients 24 / 7.
MAIN RESPONSIBILITIES- Creation and processing of customer requests;- Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);
Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs.
Provide alternatives and disclosure patches for the costumers;- Management of the relationship with the customer : carry out the necessary and proper communication for the declared incidents and requests, until their resolution;
Escalate incidents and requests : transmission of out-of-order incidents and intervention requests to the appropriated services;
Understand and apply procedures and instructions.EXPERIENCE REQUIREMENTS - Level 4 / 5 in Computer Science, Electronic or similar.
Degree in Information Technology, Mathematics or similar will be a plus;- Basic knowledge of Windows and Linux Operating Systems is required;
Basic knowledge of network protocols (TCP / IP, http, ftp) will be a plus;- Prerequisites : analytical (ex. Analyze and identify the causes of an incident) and synthesis skills;
Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures;- Fluency in French is mandatory;
Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night) : 3x8 hours and 24 / 7.
OFFER- Attractive wages and benefits;- Excellent work conditions and environment (Centro Empresarial Lionesa).For application, please send your CV to : generix.porto generixgroup.com