Customer Care Operations Executive
Philip Morris International
Albarraque, Portugal
há 6 dias

Customer Care Operations Executive Lisbon

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible.We’re totally transforming our business, and building our future on smoke-

free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity.

So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions.

Our Customer care teams have a direct impact on our new mission :

converting smokers to our ground-breaking, smoke-free IQOS products.They’re at the forefront of our total transformation as we roll out new stores and new products.

It’s an energized, exciting, engaging experience. If you want to make a life-changing impact on customers, there’s nowhere better to develop your career.

Your day to day’Develop our daily operation focusing with main focus in :

  • Lead / streamline processes of case handling and escalation processes for consumer queries
  • Lead quality monitoring of case handling process
  • Develop and implement new processes to cope with consumer needs.
  • Support that key RRP communication messages are effectively delivered to consumers by providing right tools Who we’re looking forHigher education with 1-
  • 2 years previous experience in Operations environment (preferably customer care or B2C supply chain).Native portuguese and fluent English is a must.

    Advanced understanding of Microsoft Office is necessary. and, of course, you have to be able to work under targets and with deadline and to manage multiple projects in a fast-

    paced, dynamic environment. What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress.Join PMI and you too can :

  • Seize the freedom to define your future and ours.We’ll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business our staggering size and scale provides endless opportunities to progress.
  • Take pride in delivering our promise to society :
  • to improve the lives of a billion smokers. To join our growing team .

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