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As a Sales Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide excellent service.
Responsibilities
As a Sales Team Leader, you will :
Motivate as a leader, controlling turnover and retaining potential and motivated team members
Monitor and report team performance (correct call treatment, case treatment.)
Give advisors feedback on their individual performance to improve and motivate their daily work
Develop strategies for improvement of results / LOB upon need
Distribute and balance the workload over the advisors and team leaders.
Make sure processes and procedures are up to date.
Offer support in critical problems (case escalations, emergencies, customer complaints).
Take care of logistic problems (office supplies, general working conditions).
Responsible of team administration
Perform other tasks / duties as assigned by management depending on service needs
Collect metrics, analyze these and report to customer / management / quality team.
Provide other reports to management, as needed.
Review of the data with PM and support preparing actions accordingly
Your Profile
Native or proficient in French (C1 / C2) and other language is a plus
Fluency in English (B2 / C1)
1 year of previous experience in management a multilingual team (CC is a plus)
At least 1 year of Sales
Ability to adapt to a fast-paced industry
Strong analytics skills
Excellent guidance & coaching skills
Good communication skills
Focus on business improvement
Nice to have's
Have excellent Customer Care skills
Team building abilities : capacity to motivate and inspire people
Good organizational capacity
Are a team player and empathetic, flexible
What do we offer?
Competitive base salary according to experience
Meal allowance paid in voucher card
Transportation allowance
Performance-based bonus
Private Health Insurance with a dental care plan
Continuous development and career growth opportunities on a local and global level
Additional Benefits
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, free language courses, doctor on-site & remote, mental health check and appointments, diverse company events.
We promote inter-company mobility to work at any of our sites around the world.
Lisbon (Portugal)
