French Sales Team Leader
há 3 dias

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As a Sales Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide excellent service.


As a Sales Team Leader, you will :

  • Motivate as a leader, controlling turnover and retaining potential and motivated team members
  • Monitor and report team performance (correct call treatment, case treatment.)
  • Give advisors feedback on their individual performance to improve and motivate their daily work
  • Develop strategies for improvement of results / LOB upon need
  • Distribute and balance the workload over the advisors and team leaders.
  • Make sure processes and procedures are up to date.
  • Offer support in critical problems (case escalations, emergencies, customer complaints).
  • Take care of logistic problems (office supplies, general working conditions).
  • Responsible of team administration
  • Perform other tasks / duties as assigned by management depending on service needs
  • Collect metrics, analyze these and report to customer / management / quality team.
  • Provide other reports to management, as needed.
  • Review of the data with PM and support preparing actions accordingly
  • Your Profile

  • Native or proficient in French (C1 / C2) and other language is a plus
  • Fluency in English (B2 / C1)
  • 1 year of previous experience in management a multilingual team (CC is a plus)
  • At least 1 year of Sales
  • Ability to adapt to a fast-paced industry
  • Strong analytics skills
  • Excellent guidance & coaching skills
  • Good communication skills
  • Focus on business improvement
  • Nice to have's

  • Have excellent Customer Care skills
  • Team building abilities : capacity to motivate and inspire people
  • Good organizational capacity
  • Are a team player and empathetic, flexible
  • What do we offer?

  • Competitive base salary according to experience
  • Meal allowance paid in voucher card
  • Transportation allowance
  • Performance-based bonus
  • Private Health Insurance with a dental care plan
  • Continuous development and career growth opportunities on a local and global level
  • Additional Benefits

  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free language courses, doctor on-site & remote, mental health check and appointments, diverse company events.
  • We promote inter-company mobility to work at any of our sites around the world.
  • Lisbon (Portugal)

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