Quality and Training Coordinator
Conectys
Lisbon, Portugal
há 3 dias

You come with :

  • Experience in leading Trainers and Quality Teams, preferably in BPO environment;
  • Proficiency on C1 level in English written and spoken + Proficiency on B2 level in other language written and spoken;
  • Very Good Knowledge on Quality Standards : experience in quality, preferably in BPO environment;
  • Experience in Training, preferably in BPO environment;
  • Leadership skills : excellent oral and written communication skills;
  • Adaptable to customer needs : oriented to solve customer requests; courteous attitude towards the customers and efficiently solving their issues;
  • Ability to quickly learn, focus, have flexible thinking and emphatic behavior.
  • Your day in Conectys :

  • You will manage groups of Quality Assurance Associates and Product Trainers for Specific accounts;
  • You will have to meet all required deliverable for the project, enhance and optimize the QAT processes;
  • You will provide added value service to the client and other stakeholders that make an impact on the client’s business;
  • You will provide Coaching and development to your team members;
  • You will collaborate with other stakeholders for project improvement initiatives;
  • You will serve as a bridge between the QAT team and upper management.
  • We come with :

  • 2 weeks Training from the Office / Lisbon;
  • Multicultural environment;
  • Career growth to other roles inside of the Sales & Marketing department;
  • Office location Lisbon city center;
  • Health insurance as of the 7th-month contract;
  • Working on an international team.
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