Requisition ID : 39401Is the back-office environment and the customer satisfaction your passion? Then you sound like you are the one we need! Majorel is looking for a fraud prevention agent, so do not hesitate and apply.
Who we are : We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-
term partnership to create a new global leader in customer engagement.We are relentless, resourceful, resilient and agile.
It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.
We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
Our mission : We create amazing customer experiences that people value and we are proud of.By combining talent, data, and technology.
We deliver real impact for our partners.We are driven to go further.Our client : One of the top multinational technology companies that creates and develops electronics, computer software and online services.
Skills : Be native or near-native speakers in Turkish C1 / C2 Excellent English skills C1 Excellent written and verbal communication skillsProactively utilize strong problem-
solving skills in order to deliver customer focused solutionsAbility for deep analysis on customer dataAbility to work quickly and efficiently under deadline pressureProve you can work and make decisions with minimal supervisionVery good accuracy and attention to detail -
understand that it is the small details that can make the biggest differenceInterested in self and team KPIs you focus on what can be done instead of what cannot beAs this job is direct relation to order volume, flexibility is required and will occasionally involve overtime workExtraordinary teammate -
you thrive in an environment where camaraderie mattersDescription : The Retail Back-Office Specialist receives escalations from customer-
facing colleagues and works under strict time commitments to handle complex issues relating to the fulfilment of online orders placed by customers who expect the very best consumer electronics devices.
Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase is the focal goal of this role.
From order induction to item delivery, and from handling flavor changes to RMA completion, the Retail Back-Office Team owns this process.
The Specialist will liaise with partners and provide direction for issue resolution in order to take the customer out of the loop for complex issues achieving quick customer satisfaction.
You’ll perform investigations which will lead to decisions which will impact relations with customers and partners.Customer phone and email outreach is necessary to relay issue resolution, providing timely updates when investigating, and when to restore the relationship.
Performing tasks in SAP at a high detailed level for record keeping is essential, SAP actions require upmost attention to detail and accurate adherence to KBase protocol.
Our offer : Competitive salary with monthly performance bonusesDevelopment / wellbeing related classes (these vary throughout the year, ask for further details), partnerships / discounts and year round events and fun competitionsExcellent reputation as responsible employer with presence in Portugal for more than 50 yearsStable multinational company with long term local growthModern work environment at an attractive location with excellent public transport connectionsAn international environment employing people from different nationalities and culturesJoin us in a vibrant, multi-
cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!