Operations Manager
Webhelp France
Lisbon, Portugal
há 4 dias

About the job role :

As an Operations Manager , you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client.

You will lead a team of Senior Team Leaders and develop the team's skills. You will also oversee the production support.

As an Operations Manager, you will :

  • Analyze project results and define the necessary action plans
  • Ensure quality / customer demands efficiently
  • Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Manage turn over and absenteeism and put in place necessary action plans
  • Ensure the availability of production means (material, tools, technical resources) and human resources
  • Ensure the reporting requirements of the project
  • Prepare and lead production / steering committees and customer visits
  • Performance of multiple tasks inherent to team management
  • We offer you :

  • Competitive base salary according to experience
  • Meal allowance paid in voucher card (7,23€ net per working day)
  • Performance-based bonus
  • Private Health Insurance with a dental care plan
  • Continuous development and career growth opportunities on a local and global level
  • Life at our company :

  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free language courses, doctor on-site & remote, mental health check and appointments, diverse company events.
  • We promote inter-company mobility to work at any of our sites around the world.
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