IT-Supporter/in
NetCologne IT Services GmbH
Porto, PT
há 5 dias
source : IT Jobs

Betriebssysteme, Cloud Computing, 2nd-Level-Support, Ticketsysteme, IT-Infrastruktur, Konfiguration, Deployment, IT, Anwenderbetreuung, Rechenzentrum, ITIL, Microsoft Windows, Digitalisierung, IT-Betrieb, IT-Support

ABOUT US

We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalization.

From IT strategy consulting and set-up to service and support of complex IT infrastructures, we offer everything from a single source.

In addition, we are responsible for taking over our customers' IT operations in accordance with the ITIL framework - through our Cologne service desk or on site.

From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our Education Services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware & software to IT support, administration and training.

With us, teachers and students get everything they need for the modern classroom, giving them full control over digitization.

IT Supporter (m / f / d) in the User Helpdesk.

Permanent position, full-time - Cologne

YOUR TASKS.

  • To receive, prioritize, classify and process incident reports and other requests to IT via ticket system, telephone and email in accordance with ITIL.
  • The support of the schools and IT contact person (m / f / d).
  • Ensuring trouble-free functionality of all IT assets and software applications in cooperation with the 2nd level administration and the other IT teams.
  • The planning and coordination of employees (m / f / d) in the field.
  • The deployment or configuration of workstations (Windows).
  • The documentation of workarounds or solution approaches.
  • YOUR PROFILE

  • You have an IT-related professional training or corresponding proven professional experience
  • With common PC operating systems and standard applications in the MS Windows environment you know very well
  • Ideally, you have initial experience in user support, support and remote support and have already worked with ticket systems (preferably Tanss)
  • The communication on the phone gives you pleasure
  • You work independently as well as in a team and communication on the phone gives you pleasure
  • A strong customer and service orientation, as well as a structured and careful way of working characterize you
  • Fluent German in spoken and written we presuppose
  • WHAT WE OFFER YOU

    You can expect a varied activity in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies, which is focused on growth.

    In an exciting working environment with short decision-making processes, you will be part of a friendly and highly motivated team.

    With individual development measures, we are happy to support you in shaping your professional goals.

  • An unlimited, economically secure and long-term oriented employment.
  • Regular internal and external training
  • Flexible working hours and a home office arrangement
  • State-of-the-art office space according to the "New Work" concept as well as chill-out & creative areas.
  • The use of JobTicket and JobRad offers for convenient travel to work.
  • Flat hierarchies and open communication
  • A team kitchen and a canteen
  • Regular team events
  • 30 days vacation + 4 custom days
  • Weekly fresh fruit and coffee, tea and water as much as you want
  • INTERESTED?

    Then we look forward to your meaningful application including salary requirements and earliest starting date.

    NetCologne IT Services GmbH

    Human Resources Department Elisa Zube & Michèle Polcyn

    Adolf-Grimme-Allee 3 50829 Cologne

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