Customer Service/ Travel Agent with a High Level of Italian
Talent International
Lisbon, Portugal
há 5 dias
source : Europe Language Jobs

Description

We are looking for a Customer Service agent with a High Level of Italian and an Excellent level of English to join an international outsourcing service provider.

As a Customer Service Agent you will be responsible for delivering exceptional customer experience by consistently providing solutions to the customers.

During your day to day :

  • You will handle calls / emails in both Italian and English;
  • You will have 80% Inbound and 20% Outbound communication with the customers;
  • You will handle special requests;
  • You will manage reservations;
  • You will handle complaints and contact the hotels in case required.

    Requirements

    You are the person we are looking for if :

  • You speak Italian (native or near native) and also English (high level);
  • You’re into consumer electronics : new tech and gadgets;
  • Be easy going while assertive, translate jargon and tech-speak to everyday talk;
  • Understand that it is the small details that can make the biggest difference;
  • You focus on what can be done, instead of what cannot be;
  • Working in a back-office environment with customer satisfaction in mind.

  • You thrive in an environment where camaraderie matters;
  • You want to work in a place where your best is enough!

    Offer

  • Competitive salary with additional benefits;
  • Flexible schedules;
  • Wellbeing campaigns, training and development programs, partnerships / discounts and year round events;
  • Modern work environment at an attractive location with excellent public transport connections.

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