German-speaking Travel Booking Support (m / f / x) From now in full time in Lissabon Grafton rekrutiert im Auftrag seiner Kunden europaweit Fach- und Führungskräfte.
Your Task - You are the main contact person to our German-speaking clients and provide inbound support via email, chat and on the phone - By answering question regarding online bookings, flights and accommodation you ensure exceptional customer experience - You are responsible for your own clients and assist them with upcoming inquires in a professional and friendly manner - Keeping record of customer s data in intern CRM system and preparing reports belongs to your daily tasks Your Profile - You have first experience in customer service, preferably in B2C environment and strong interest for tourism industry - You have an excellent command of written and spoken German, and very good English language skills - Great communications skills, problem solving approach and the ability to multitask round up your profile - You are flexible and willing to work in shifts also on the weekends Our Offer - We offer you a full-time work contract for 12 months with option to extend - You will work in a dynamic and international team in a modern central located office - Relocation package is included as well as an extensive on-the-job training to ensure you a good start into a new career - We support you through the entire recruiting process from receiving your application until signing the contract
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