TMS Support Technician Level 2
Generix Group
Porto Portugal
há 6 dias
source : SAPO

JOB DESCRIPTION

The TMS Support Technician will support our foreign clients (mostly in France) with our software solutions, ensuring their satisfaction about our services.

MAIN RESPONSABILITIES

  • Follow up, rate and diagnosis of incidents reported by our clients using different tools (Salesforce, tickets, email and phone calls);
  • Implement solutions to unblock the clients account;
  • Be able to interpret XML setting rules;
  • Report of logistic incidents to the R&D team;
  • Validate and apply corrective measures developed by the R&D team;
  • Be able to prioritize corrective measures;
  • Management of the relationship with the customer;
  • Provide technical training to Support Technicians Level 1.
  • EXPERIENCE REQUIREMENTS

  • Level 4 / 5 in Computer Science, Electronic or similar;
  • Knowledge of SQL, XML and Windows would be a plus;
  • Interpersonal skills : accuracy, client orientation, flexibility, adaptability, autonomy;
  • Advanced level of French is mandatory;
  • Good level of English is mandatory.
  • OFFER

  • Attractive wages and benefits;
  • Good team spirit and collaborative environment.
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