Partner Technical Advisor - M365 PreSales
Microsoft
Lisbon, Lisbon, Portugal
há 21 horas

Day to day operation responsibility for a revenue generating program in Europe. This role works closely with our delivery partners, ensuring we maximize performance and drive a strong sales pipeline for Digital Sales, including direct sales to SMB customers.

In this role, the SA will build relationships with the delivery partner to become the trusted advisor and mentor to the sales advocates, trainers and coaches.

In addition, identify gaps in processes, procedures and handle complex escalations.

Responsibilities

Manage day to day (relationship) results with Outsourced Delivery Partners

Drive Delivery Partner performance via operational levers training & quality, as well as owning & tracking any get to green plans

Identify and remove sales blockers; across all aspects process, procedure blockers

Manage complex customer escalations to resolution, using insights learned to help prevent future escalations

Proactive in identification & prevention of issues through supplier feedback, process review, performance analysis & readiness

Monitor customer and partner satisfaction making recommendations and adjustments required to exceed targets

Provide subject matter expertise on tools, readiness and processes to internal stakeholders

Qualifications

Hands on experience with sales / pre-sales or customer retention, minimum 3 years

Deep operational experience working with supplier’s day to day

Understanding of Microsoft 365 Applications and how businesses can apply them.

Proven experience in resolving customer and supplier issues

Ability to collaborate and build relationships with internal stakeholders and vendors / suppliers

Experience of working across different industry segments

Ability to identify opportunities for improvement in performance and processes

Analytical skills and Drive Results through Influencing

Has exceptional verbal and written communication skills

Self-motivated, independent thinker who can deal with ambiguity

Previous experience with services delivery desired

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