Do you want to be part of a team whose motto is to do it forever better and to be forever better?Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project : join our French Customer Support team.
Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.
As a customer service specialist in this project, your daily responsibilities will include : Being part of a team specialized in offering support through written and phone communicationTroubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phoneAssist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service callsFacilitate resolution for consumers issue and log the information into the consumers account.
Meet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback Maximize your experience.
with excellent phone conversation skills, attentive listening and superior writing skillsAbility to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as requiredAnalytical and problem solving skills with strong attention to detailAbility to learn and become proficient with internal programs and new softwareDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal Gain stability, expand possibilities.
dental insurance (after six months of employment)Continuous learning / development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit) Be bold.
Be you. Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
You choose where you want to go; we help you get there! Apply today!