Marketing Analyst - Retail Operations
Vodafone
Lisbon, PT
há 3 dias

Where does this role fit in the organization :

You will be part of the Retail Innovation & Processes team, a structural team within our retail consumer unit. This team works side by side with the five Retail regional teams as well as with Telemarketing.

What your day to day will look like :

As a Retail Project Manager you will be challenged to take our retail experience to the next level. You will anticipate both customers and store assistants needs, and often reinvent and influence those needs.

You will be paying attention to the innovations in retail and how omni channel experiences are deployed around the world.

You will search, test, evaluate, promote and implement.

Optimizing existing processes and assuring their goals are met is also part of your future scope.

And of course the ultimate goal : how do I change things in order for Vodafone to sell more?

Key accountabilities and decision ownership :

  • Enable the on-going development of business differentiators for Vodafone retail footprint by delivering new and innovative products, features, capabilities and services;
  • Develop and execute action plans to deliver and grow sales and operations performance;
  • Drive high NPS through delivering excellent end to end customer experience;
  • Lead the progressive digital path of retail.
  • Skills and competences that make you a great candidate :

  • Degree in Management, Engineering or Technical;
  • Great influencer;
  • Comfortable with and able to understand technology;
  • Able to deal with complexity;
  • Detail oriented.
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