Business Partner Analyst
Lisboa, Portugal
há 1 dia

Position Description :

CGI is looking for a Business Partner Analyst to join our team.

Your future duties and responsibilities :

1.Provide Local Support to users

User assistance : Questions and answers, ad hoc requests

Incidents : First level of diagnosis and coordination of local investigations (Other systems, Local IT, SME,) checking the right severity levels and challenge them if needed.

Small changes : Gather local requests, check severity levels, assess solution impacts and sizing, core and standard alternatives, contribute to the Review Committees, Replenishment, Service and Product User Group

2.Administrate local Portfolio and Clear Quest tool, track outputs and resolutions

Raise Incidents and small changes in Clear Quest with the required detail description and quality, address questions & answers.

Track Clear Quest tickets until their resolution and communicate back to the users on resolution actions

Perform User Acceptance Test and Mobilize and support the business to allow them closer of tickets

Contribute to meetings with BAU Service Management team to review status, update plans and update priorities.

Participate in the LO Committees, as well as in the ad hoc meetings required, ie Quarterly closings follow-up meeting

Participate to the Process Review Committees / Product User Group meeting

3.Deliver the functional design of the local features and requirements

Liaise with Finance representatives (Product Owners mainly)

Get support from Central Demand / Supply teams in Lisbon with Solution Expertise

4.Contribute to project and small change deployments

Coordinate gathering of requirements and local impacts analysis and perform Solution test or UAT (communication, tests plans, test data)

Update training materials and review local usage

5.Perform solution training

Trainee users accordingly with trainee catalogue

Required qualifications to be successful in this role :

Technical Skills

Ability to understand & analyse existing Accounting processes & data, and to troubleshoot, correct, or enhance existing solutions.

Ability to interact with accounting and controlling business users as well as IT infrastructure and batch monitoring teams

Good knowledge of SAP data model.

Skills on a ticketing tool (preference Service now).

Ability to develop requirements based on input gathered from a variety of sources including statutory requirements from various countries, analysis results and feedback from the user community

Ability to produce project deliverables and review for completeness and quality, and compliance with established project standards

Ability to maintain good relationships with users

Ability to support and perform user acceptance tests with the users

Non-technical skills

Ability to work in complex environments (multi-cultural / multi-country / geographically distributed team)

Ability to anticipate issues and react promptly

Excellent Communication skills

Ability to take ownership of problems and issues and manage to resolution

Ability to work effectively with business partners, challenging where appropriate to give the best solution / results

Ability to work in a distributed delivery model, with near and offshore teams

Experienced required

Experience of SAP FI / CO accounting systems implementation is a must

Experience in SAP BW-BO, COUPA Buyer / Invoice solutions implementation is a plus

Experience of LO service delivery in LO mode for solution implemented in several countries is a plus.

Hands-on LO experience in IT services, consulting or in IT department of a large international company is a plus

English Fluent

French would be a plus

Skills :
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