Support Engineer - Threat Analytics
Microsoft
Lisbon, Lisbon, Portugal
há 4 dias

In Customer Service and Support , we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and share knowledge with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

As a Security Support Engineer, you will be an elite member of a customer-facing security support team working on resolving complex issues with state-of-the-art security technology such as Azure Cloud and other On-Premises Microsoft Security products.

Microsoft is investing $2 billion in security. We have a globally distributed cloud infrastructure exceeding 100 datacenters with more than a million-physical server.

Combining that with security response experts from across the company that help protect, detect, and respond 24 / 7 to security threats against our infrastructure and services in real time, we are committed to create a safer world for digital transformation.

Responsibilities

  • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
  • Act internally as a customer advocate.
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
  • Advise customers on how to gain additional value from their Microsoft products.
  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
  • Soft Skills

  • Fluency in English is mandatory. Knowledge of any additional language (German, French, Italian or Spanish) will be considered a great competitive advantage.
  • Adaptability, flexibility and the ability to provide solutions under pressure and tight deadlines.
  • Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
  • A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
  • Technical requirements

  • Demonstrated industry experience with Microsoft products (O365 and Azure)
  • Knowledge and understanding of network technologies (TCP / IP, VPN, Remote Desktop, DNS)
  • Experience with scripting and / or programming
  • Experience with Linux-based environments.
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