Who are we?
We are a Portuguese consulting company that provides consulting, training, staffing and research services. We support our clients in the search for innovative and sustainable solutions, from the application of scientific knowledge in the resolution of complex management problems to the digital and technological transformation within organizations.
To reinforce our teams, we are recruiting a Single Sign-On Support.
What profile are we looking for to join our team?
'‹'¢ Fluent in English (mandatory)
'¢ Experience in Application Support
'¢ Experience in Help Desk / Service Support
'¢ Basic knowledge of network configuration
'¢ Knowledge of PKI certificates '“ support and operations
'¢ Experience with Microsoft Office
'¢ Knowledge of Windows systems
'¢ Knowledge of Active Directory or another LDAP
'¢ Problem solving and research skills
'¢ Ability to learn customer support processes and techniques
'¢ Knowledge and experience in supporting Single Sign-on is a plus
'¢ IT Infrastructure library (ITIL) certification is a plus
What will be your main responsibilities and challenges?
'¢ Incident resolution within supported applications.
'¢ End-to-end customer experience providing a single point-of-contact.
'¢ Functional support in Client's applications.
'¢ Technical Support in Client's applications.
'¢ Documenting all actions and communication in the tickets.
'¢ Knowledge transfer inside the team regarding the applications and support activities.
Alfragide and remote.
What do we have to offer you?
Our employees have an on-boarding process in the organization, defined by the talent management team.
The definition of goals, the elaboration of a career plan, training, certifications and other fringe benefits are part of your journey as WINNER. Apply for this position and discover all the benefits we have available.
All applications will be treated with confidentiality under the GDPR. By submitting your application, you agree to the treatment of your information as part of recruitment and its inclusion in our candidate's database. If you do not consent to the treatment of this data, please do not apply for this announcement.
Do you want to know more about WINNING?
Our VISION: We are a team with consolidated experience in the national and international market in consulting, training, staffing and research services. Our vision is that each client and each employee finds in WINNING the way to their success. BECOME WINNERS. TOGETHER.
Our MISSION: To act scientifically with our clients, adjusting their business model in order to create permanent competitive advantages. WE DELIVER COMPLEX PROBLEM SOLVING.
Our VALUES: We are guided by values of passion for what we do, always putting the maximum of our know-how, expertise and commitment in each challenge, always giving place to everyone to participate and get engaged, within a posture of maximum professionalism, respect and equity.
If you want to know more about us, consult our website https://.winning-consulting/
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