Technical Consulting Engineer - Enterprise HTTS (Premium Technical Support)
Cisco Systems
Lisbon
há 5 dias

This role can be located anywhere in Poland or Portugal"

What you’ll Do

  • Provide Premium level of technical support for Enterprise Routers and Switches (both hardware and software) to EMEAR and Worldwide Premium Cisco customers via phone / email / WebEx.
  • Apply analytical skills and technical knowledge to fix, debug and address product and network problems of moderate to high complexity
  • Act as a focal point for high impact, large account problem resolution
  • Drives actions to avoid customer issues
  • Engage in cross-technology collaborations to help solve issues in heterogeneous network environments.
  • Be a customer champion to understand the customer's business, their expectations and outstanding perspective in order to build intimacy, happiness and prevent issues
  • Efficiently apply moderate to sophisticated lab setups to recreate and take on problems within Cisco’s internal innovative labs.
  • Be a trusted technical authority to worldwide Cisco customers and partners.
  • Supply to knowledge bases and troubleshooting guides.
  • Create automation and augmentation logic to speed up issue resolution.
  • Collaborate with the engineering teams to improve product quality by identifying and submitting software defects.
  • Be a phenomenal teammate in a worldwide team.
  • Who You'll Work With

  • The Cisco High Touch Technical Support (HTTS) Team works on sophisticated issues with some of Cisco's Top customers. It's a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team.
  • Grow your skills in a dynamic, team-oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

  • The Cisco HTTS provides live technical support through multiple channels, whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.
  • Working hours : Monday Friday 8am 4pm (with periodic weekend shifts on Saturday or Sunday 8am 2pm with additional monetary and day off compensation
  • Your expertise

  • Solid understanding and support experience in Enterprise Routing and Switching technologies
  • Fundamental knowledge in Computer Science, Software development and Automation
  • Issue resolution skills in medium and large network environment
  • Who you are

  • Problem solver : You know how to address problems. You are analytical in your approach.
  • Technical Hard worker : Obviously, you are an authority in your technology field. You represent the following :
  • Have 5-7 years practical experience in configuring, supporting, and fix networks
  • Have prior customer support experience in Enterprise technologies
  • Have in-depth knowledge of the following areas : Enterprise Cisco products, Routing and Switching technologies.
  • Represent the skills in Unix and scripting or automation.
  • Are skilled in Effective Troubleshooting and Analytical thinking.
  • Have minimum of CCNP or CCIE written. Full CCIE is helpful.
  • Require minimal direction and provide guidance to lower level engineers
  • Emotional intelligence and Soft Skills Master : Be able to keep customers happy and stress levels down during difficult situations.
  • You have a passion for customer satisfaction and dream about customer success.

  • Quick Learner : You demonstrate a proficiency and appetite for learning new technologies, and applying this to work with Customer issues remotely to drive customer satisfaction.
  • Team Collaboration : You are not alone. Your team members and you form a family together. You will collaborate with top talents across Cisco.
  • Soft-Skills : You have good communication skills. Are able to communicate optimally both verbally and in writing (in English)
  • Education : You are Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
  • Wow already a lot! We will be very impressed if you can also show programming skills and automation experience.
  • We Are Cisco

    WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

    We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (37 years strong) and only about hardware, but we're also a software company.

    And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

    But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.

    We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

    So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are.

    Passion for technology and world changing? Be you, with us!

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