Client Performance Specialist, Remote
AmerisourceBergen
TN
há 5 dias

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

Shift : Monday to Friday 8 : 00 am to 5 : 00 pm. Rotating shift as needed, 11 am to 8 : 00 pm.

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire.

If you cannot receive the COVID-19 vaccine due to a disability / medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.

The Client Performance Specialist interacts with internal customers to provide and process information in response to inquiries, concerns and requests about products and services.

They deal directly with internal customers by telephone, electronically or face to face. Client Performance Specialists respond to requests for shipping platform support, logging problems, generating trouble tickets, diagnosing and resolving problems, and if necessary, escalating the problem to the appropriate level of expertise.

On an ongoing basis, they work to improve associate support processes and practices. They may provide pricing and delivery information and process orders, forms, and requests.

This will support our Triose health solutions group helping provide freight and cargo, pharmacy support, and logistics intelligence to give time back to our customers to serve their patients.

PRIMARY DUTIES AND RESPONSIBILITIES :

  • Interacts with internal or external customers to provide and process information in response to inquiries, concerns and requests about products and services.
  • Provides Level 1 support.
  • Provides first point of contact and day-to-day technical support.
  • Assess, appropriately triages, and escalates tickets when appropriate.
  • Documents incident status and resolution.
  • Responds to and establishes communications and confirmations with incident reporting parties.
  • Assists customer with recovery issues.
  • Assists with identifying recurring incidents and notifies team members / leaders.
  • Creates and updates documented resolution, job aids, or help desk procedures to a knowledge base.
  • Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity.
  • What your background should look like

  • Associate’s Degree, or technical institute degree / certificate in Computer Science, Information Systems, or other related field, or equivalent work experience.
  • Typically has 1-3 years of relevant technical or business work experience.
  • Demonstrated working knowledge of basic hardware and software products and problem solving / diagnostic skills.
  • Call center or help desk experience preferred.
  • MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

    Demonstrated ability and desire to learn corporate, division, and facility-specific applications, technology, and terminology.

    Demonstrated ability to learn customer support processes and techniques.

    Good analytical skills

    Ability to solve problems

    Strong commitment to superior customer service

    Motivated to collaboratively work in a team environment

    Thrives in a fast paced, sometimes demanding role

    Exhibits strong oral and written communication skills

    What AmerisourceBergen offers

    We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

    Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions.

    Specific benefit offerings may vary by location, position and / or business unit.

    Affiliated Companies

    Affiliated Companies : Triose, Inc.

    Equal Employment Opportunity

    AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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