Discrepancy Specialist (M/F) – German + English – Work from Home
ManpowerGroup Portugal
Aveiro, Portugal
há 4 dias
source : SAPO

Descrição da Função

ManpowerGroup is recruiting a Discrepancy Specialist to represent our clients brands by delivering outstanding customer service queries with clarity, passion and enthusiasm.

Your responsibilities : Serve as primary contact for customers seeking assistance with billing discrepancies regarding POs / Purchase Orders and Invoices.

Efficiently researche issues related to payment of account by reconciling discrepancies Perform proactive review of the Pending Billing authorizations and discrepanciesPerform ongoing root cause analysis and works with dealers, customers or business system providers to make required system or process changesMake necessary corrections of discrepanciesReport details to dealers / suppliers and makes best practice recommendationsProvide training and assistance to resolve issues and settle invoicesHandle incoming requests for reversals / corrections, expired invoices, and other urgent processing needs.

What we are looking for : Superb written and oral communication skills both in English (C1 / level) and German (C1 / level).

  • Ability to work independently and in a team environment;Resilient and calm with an ability to assist customers and drive brand loyalty;
  • Good listening skills and extreme attention to detail;Proficiency with desktop computer system, internet skills and Microsoft OfficeSelf-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.

  • Bachelors degree with a major in Accounting preferred, or equivalent experience (preferred)Proven effective analytical, research and problem solving skillsAbility to effectively communicate with all organizational levels, both orally and in writingStrong collaboration skills and the ability to work effectively with cross functional teams and subject matter experts to take ideas from concept through implementationWhat we offer : Strong possibility of career progression;
  • Initial and continuous training;Work contract Full time position;Opportunity to work in a multicultural environment.Location : From Home*Project only for residents in Portugal with regularized documentation to work*

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