Norwegian speaker for client support – banking sector (m/f)
Teleperformance Portugal
LISBON, Portugal, Portugal
há 6 dias
source : Top Language Jobs

Your Role Do you imagine yourself working in a fast-paced environment with high quality and timeliness standards Being part of a multicultural and goal-oriented team would be the right career path for you You might be the one we are looking for Teleperformance Portugal the leader company in digital business services is hiring communicative and ambitious candidates with the will to build a solid career in one of the best companies to work for in Portugal You will integrate the team that provides support with the most advanced multi-channel technology on the financial services of one of the most prestigious institutions in the banking sector As part of Teleperformance Portugal’s contingency plan regarding COVID-19 for now you will be working from home from the country you are currently living in As soon as possible and safe you will travel to Portugal and join our multicultural team Also during this initial period it will be necessary for you to work with your own device But don’t worry Our IT team will give you all the support you might need Our Client Present in 19 countries our client is one of the most prestigious institutions in the banking sector with an impeccable track record of good customer relations and extensive market experience This organization works vigorously to provide consumers corporations governments and institutions with a broad range of financial services and products Responsibility - Support Bank Customers - Provide clear information about products and service - Manage customer requests and clarify any doubts - Deliver a positive attitude towards the brand - Provide top-class interactions and customer service in rotating shifts including night and weekend schedules Your Profile - Minimum academic qualifications 12th grade - Languages C1 level or higher in Norwegian and minimum B2 English - Professional experience in Contact Center in the banking sector (preferential) - Ability to work in a fast-paced and high-volume service center - Excellent communication and argumentation skills with the ability to apply a logical problem-solving approach to resolving customer problems and inquiries - Client quality and results-oriented - Ability to listen and manage conflicts with responsibility proactivity and team spirit - Agile in computer skills from the user’s perspective computer systems internet browser and basic software - Strong interpersonal skills and ability to think independently Our Offer - Full-Time contract - Personal training and development programs - A solid career full of progression opportunities - Health Insurance since day one in the company - Cafeterias with free healthy meals such as soup bread salad and fruit - Free events workshops and other work-life balance activities also for family and friends - Possibility to work in a world-leading multinational company Teleperformance Portugal With over 40 years of experience in connecting brands with their customers Teleperformance has become the most trusted provider of omnichannel customer solutions Always adapting we care about each customer experience We put the human touch in everything we do be it customer care technical support customer acquisition digital solutions analytics back office or other specialized services With a team of more than 10 000 employees from 95 nationalities we provide services in 35 languages Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the Young Talents Attraction Award in 2019 Furthermore we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector Also

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