Support Engineer - AI, IOT & Machine Learning
Microsoft
Lisbon, Lisbon, Portugal
há 4 dias

The AI & IOT Support Engineering team is a new group part of Microsoft Customer Services and Support organization, meant to help and support our customers run and deploy their AI / ML workload in Azure Machine Learning service and build innovative AI based solution using cognitive services.

The role involves providing solutions to challenging customer problems through customer interaction, debugging, root cause analysis, code workarounds, bug fixes and sample code.

It encompasses a range of on-prem and cloud technologies from Azure IoT to Artificial Intelligence / Cognitive Services supporting multiple platforms (Windows, Linux, Android etc) and multiple languages (C, C#, Java, Python etc)

From problem identification to full resolution, you will own and manage the customer experience over the phone and web. You will collaborate on a day to day basis with Software Developers, IT admins and Solution Architects and engage with Subject Matter Experts.

This would require that you are empathetic and savvy with identifying and solving challenging customer issues and a genuine desire to help people do their best.

Responsibilities

  • Collaborate with a broad range of customers from small development shops and independent software vendors to Fortune 500 companies.
  • Provide accurate information and help resolve technically challenging, critical and high-impact problems for developers regarding their Microsoft systems software.
  • Analyze programming issues and come up with specific solutions to meet developer needs.
  • Participate in triage meetings and share knowledge and best practices with other engineers.
  • Act as a liaison to internal development organizations, representing the voice of the customer and advocating for product improvements .
  • Soft Skills

  • Great communication skills and fluency in both written and spoken English
  • Good collaboration skills in a team-oriented environment
  • Passion for technology and for continuous learning
  • Motivated by offering the best customer experience and promoting a relationship based on trust
  • Technical Skills : Group 1 AI & IoT

    Group 1 AI & IoT

  • Thorough troubleshooting, debugging, and problem-solving skills
  • C / C++, C# or Java coding skills
  • Knowledge in writing low level drivers and applications development
  • Group 2 Machine Learning

  • Networking, orchestration, and containerization
  • Fluency in Python data science stack : numpy, pandas and scikit-learn
  • Experience with Deep Learning either in TensorFlow or Pytorch
  • Experience writing and supporting ML & DL pipelines in areas such as vision, NLP, Forecast, recommendation systems, are strong pluses
  • If you do not possess in-depth knowledge of the above, we require you to have general IT knowledge we can build upon, coupled with the desire and motivation to develop yourself into a technology expert.

    We offer a new hire ramp-up program with experienced mentors, diverse technical and soft-skill training and free access to Microsoft certifications so you can become the best you can be.

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