Description : We are looking for a Claims Management Specialist with French to join the world's largest food and beverage company, is in the process of transforming their systems, processes, and ways of working.
As a Claims Management Specialist you will be reporting to Claims Management Lead Specialist, and responsible to analyze and solve claims and deductions raised by different stakeholders.
Daily tasks include : - Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and / or internally;
Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);- Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving.
Requirements : The ideal candidate has : - Bachelor’s degree in Business, Finance, Economics or similar;- Previous experience in Claims and Deductions is an advantage;
Proficiency in English and French;- Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
Strong problem solving and analytical skills;- Customer orientation;- Able to propose and implement improvements in procedures.
Offer : What they offer- Immediate incorporation- Competitive salary- Great working environment