Trainer for Majorel - Lisbon
Requisition : 54744
We know that it is our people that make the difference. At the heart of how we work, it is our drive to embrace change and to always find ways to do things better.
What do we need? A Trainer willing to share expertise, experience, resources and an exceptional person who creates, develops and implements innovative ways to achieve results.
A passionate person, who wants to create impact, coaching and leading people to achieve excellence and ultimate service delivery.
What will you find? Remarkable people working to deliver the best results and always finding their way to achieve and improve!
Would you consider to be part of our amazing team as our next Trainer ? We are waiting for you!
Who we are :
We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
We supply to our customers all around the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.
We support our customers at any time, through every device and in the way they expect of their brands. We speak their language wherever they are and whatever their culture.
Our mission :
We create amazing customer experiences that people value and we are proud of.
By combining talent, data, and technology.
We deliver real impact for our partners.
We are driven to go further.
Core Responsibilities :
The purpose of the position is to provide initial and ongoing training to customer service representative (CSR) and other operational roles in the company.
Provide coaching, monitoring, mentoring and report updates to the Trainer and Quality Manager. Provide quality assurance feedback to trainees.
Review and update customer service materials.
The main responsibilities and requirements of this role are as follows :
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties, responsibilities and activities may change or be assigned at any time.
Your experience & skills
The above information has been designed to indicate the general nature and level of work performed by employees in this role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required for the role.
Benefits of Employment with Majorel :
Join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development.
Above all, enjoy the experience of working with highly prestigious brands!
Job Segment : Curriculum, Supply, Quality Assurance, QA, Education, Quality, Operations, Technology