Assistente Customer Care
Grupo Multipessoal
Lisboa, Portugal
há 5 dias

Descrição

If you are a fluent French speaker aimed for supporting customers in an efficient way, join us.

Our client is happy to be the company where you can develop your talent in a high-energy multicultural environment, and deliver high-

quality service across multiple platforms (email, phone, and chat).

They will boost your knowledge in worldwide leading brands’ strategy, customer behavior, and market knowledge for life.

Your role :

  • Independent processing of incoming telephone and written customer inquiries;
  • Support of existing and new customers on services and product offerings;
  • Telephone and written order acceptance and processing;
  • Documentation and maintenance of the customer database;
  • Complaint treatments.
  • We value :

  • Customer Service experience (at least 1 year in a call center or helpdesk position);
  • Secure PC handling and high technical affinity;
  • Experience to deal with demanding customers / complaint handling;
  • A good communicator with excellent verbal and written use of their native and English language;
  • Excellent level of spoken + written French;
  • Trust and Passionate people, able to Inspire others and Add value showing Empathy;
  • Good time management skills and organized with attention to details;
  • Able to pick up new technology quickly or with IT skills from the previous role would be beneficial;
  • Take responsibility to ensure expectations are exceeded;
  • Enjoy offering exceptional customer service;
  • Team Player;
  • Rational and analytical thinking;
  • Able to manage own time and work towards set agreed targets independently.
  • The offer :

  • Competitive salary (14 monthly payments per year);
  • Language bonus (14 monthly payments per year);
  • Monthly performance bonus and welcome bonus;
  • Monthly meal allowance;
  • Relocation Package (travel + 3 accommodation months);
  • Helps to find accommodation in Lisbon;
  • On-site kitchen, fresh fruit twice per week, and vending machines with employee discount;
  • Private Healthcare + Dental insurance (after 6 months);
  • Initial training fully paid by them and included in the contract.
  • Apply and join this family!

    O Grupo Multipessoal tratará os dados pessoais que nos remeter através da sua candidatura, bem como dos documentos anexos, com a finalidade de gestão de contactos com candidatos no âmbito do Recrutamento e Seleção.

    A resposta a este anúncio legitima este tratamento, sendo a mesma considerada como autorização e consentimento expressos.

    O tratamento dos seus dados será efetuado no âmbito da política de privacidade que pode ser consultada aqui.

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    Formulário de candidatura