Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future.
When you apply, a Cisco representative may contact you directly if a relevant position opens.
What You'll Do
In this role, you will :
You will deliver a superb experience in a difficult situation. You will collaborate with your customers over mail, phone, Webex,...
You will get to work on technologies of tomorrow, today.
Who You'll Work With
The Technical Assistance Center (TAC) provides second and third level support to our customers around the world. We jump in to help when their network or solutions experience hiccups.
Are you ready to assist when nobody else knows how to fix the issue?
Various technology teams exist within TAC. Here are a couple of examples :
In Customer Experience (CX), we continuously support our customers in making their customers' lives better. Do you want to help?
We invite you to join us in this endeavor being a part of our family.
Who you are
Does this sound like you?
Problem solver : You are analytical, and you know how to resolve problems.
Empathy : You're able to keep customers happy and stress levels down during difficult situations. You dream about customer success.
Technical Wizard : Obviously you are an authority in your technology field. Here are some the skills we look for (choose the team you love.)
Application Aware : You know your way around application stacks (Linux, Unix,...). You can read scripts and can do basic things in Python (or Erlang, Bash,...)
Communicate : You have excellent communication skills (in English.)
Education : You are Bachelor or Master in Engineering, Computer Science or have similar experience.
We'll be very impressed if you can also show one of these :
We Are Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re old (30 years strong!) and only about hardware, but we’re also a software company.
And a security company. A blockchain company. An AI / Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do you can’t put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.
We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.