Technical Helpdesk & Digital Remote Support Agent - Dutch Speaking
Xerox
Lisbon, Portugal
há 8 horas

Technical Helpdesk & Digital Remote Support Agent - Dutch Speaking

City : Lisbon

State / Province : Lisbon

Country : Portugal

Department : Technical Customer Services

Date : Tuesday, July 27, 2021

Working time : Full-time

Ref# : 20012479

Job Level : Specialist

Job Type : Experienced

Job Field : Technical Customer Services

Seniority Level : Associate

Description & Requirements

About Xerox Holdings Corporation

Digital Support Representative for Customer Support - Lisbon, Portugal

Location : Lisboa, Portugal, PT

This position requires superior Customer Support skills that include Empathy and Sense of Urgency as well as sound Technical Skills & Aptitude

XEROX Customer Support will boost your knowledge in customer behavior and market knowledge for life.

The Talent we’re looking for :

Must be fluent in Dutch

Post-Secondary Education is an asset

1-2 years of related experience preferred

Demonstrated Superior Customer Service Skills

Experience using Social Media technologies (Skype, Facetime, Google Duo)

Experience with Apple and Android devices to support video conferencing

Solve Customer Hardware, Software and Networking problems at first contact

Solid Problem-Solving Skills

Ability to communicate effectively listening, written & verbal

Ability to deliver results independently and as a part of a team

Strong Organizational, Prioritization & Time Management Skills

Critical thinking and decision making

Ability to multitask effectively with attention to detail

High level of achievement and self-motivation

Able to pick up new technology quickly

Xerox will offer you :

Employment directly with Xerox

Competitive salary (14 months / year)

Quarter performance bonus

Monthly meal allowance & Monthly language bonus

Recognition program for referral friends

On site Canteen, GYM, Soccer Field and Swimming Pool

On-site Kitchen and Vending Machines with competitive prices

Private Healthcare, Doctor on site, Wellbeing Program

Work-life balance & parenthood program

Great river view office location with easy access by public transportation (metro + bus)

Training & Development in a 24X7 E-Learning Platform

Careers Opportunities based on performance and on a recruit from inside first

The chance to get involved in our Social Responsibility Program and participate in several initiatives with focus on our community, the environment, diversity and inclusion.

Note : For non-EU applicants, it is mandatory to hold a valid work permit

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