Application Support Engineer - Telecom
Randstad Portugal
Lisboa
há 6 dias
source : IT Jobs

Randstad operates in Portugal and worldwide as a leader in human resources for various business sectors.

The Technologies area works exclusively in the IT and Telecommunications sector, offering unique opportunities for professional development and we are currently searching for a Application Support Engineer -

Telecommunications to join our team.

Randstad operates in Portugal and worldwide as a leader in human resources for various business sectors.

The Technologies area works exclusively in the IT and Telecommunications sector, offering unique opportunities for professional development and we are currently searching for a Application Support Engineer -

Telecommunications to join our team.

descrição da função / job description

Responsibilities :

  • Analyze, investigate and provide software solution to support issues raised by customers, and ensure issues are resolved within customer SLA's;
  • Take ownership of support issues and be proactive when dealing with customer issues;
  • Performing root-cause analysis on customer issues;
  • Work cooperatively with various internal teams to ensure that customer support issues are dealt with in a timely manner and in-
  • line with expectations for any project / support work that rely on it;
  • The role will involve performing modifications and fixes to the current solution source code;
  • The role requires large amounts of customer interaction, hence the ability to work and communicate effectively is vital;
  • On-site work at customer site may be required;
  • 24x7 Emergency support for Critical issues.
  • requisitos / requirements

    Mandatory Requirements :

  • Minimum 3 years working experience with GSM network, preferably in mediation;
  • Minimum 4 years of providing Highly Technical support for complex software applications (software delivery, level 3 software application support);
  • Minimum 4 years of practical experience with :

  • Experience in UNIX scripting and deep knowledge of Red Hat operating system;
  • Experience in Oracle RDBMS, Postgres & SQL;
  • Java / C / Perl / PL-SQL programming experience;
  • Virtualization and Clustering technologies.
  • Deep understanding of networks and IP (traces etc);
  • Knowledge of XML / SOAP / SOA and Web services;
  • At least a Bachelor's Degree in Engineering (Software, Computer, Telecommunication, Electrical / Electronic) or equivalent.
  • Personal Skills :

  • Motivated, independent and able to build and maintain good relationship with customer;
  • High fluency in oral and written English, Spanish & Portuguese;
  • Must be able to work under pressure;
  • Puts customer first.
  • Offer :

  • Being part of an innovative and promising technology company growing fast;
  • Remuneration according to the candidate experience.
  • para se candidatar / to apply

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