Customer Solutions Expert Intern
há 6 dias

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too.

Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier.

Today, our cloud-based software is trusted by over 98,000 companies and used in 150 countries. We have grown from a five-man team to a truly international company of over 800 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US.

In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

A Customer Solutions Expert Intern main responsibility is to learn as much as possible about our product and our customers, while providing support to more senior agents.

Interns will assist with giving response to simultaneous incoming conversations through different channels, helping keep customers actively engaged, improving their knowledge and understanding of multiple product use-cases or technical escalations and guaranteeing customer satisfaction on each interaction.

As a Customer Solutions Expert Intern you will :

  • Obtain and retain information about the tool and our customer’s journey;
  • Observe and assist the senior agents, getting to know the different responsibilities of a CSE;
  • Help more senior agents while dealing with Customers and their queries (technical, billing or others);
  • Help identify customer needs and expectations in a respectful, helpful and responsive manner, via online chat, email and telephone;
  • Support senior agents when contacting customers to follow-up on open requests and offer appropriate solutions / products to ensure that their needs have been correctly and effectively met;
  • Execute multiple tasks when requested, managing priorities and adapting quickly to changes;
  • Assist the senior agents with supporting company-wide initiatives, helping to engage users throughout their account lifecycle for onboarding, upselling and retention purposes;
  • Lead-up the chain of command by informing senior agents of their ongoing challenges as customer-facing specialists and asking constructive feedback on how they can improve as individual contributors;
  • Act as a brand ambassador.
  • We’d like the Customer Solutions Expert Intern to have :

  • Understanding of email systems, filtering, spam, and mail integration;
  • Good communication skills;
  • Ability to multitask;
  • Customer-orientation;
  • Ownership;
  • Critical-thinking;
  • Excellent customer service skills great listening, responsiveness, follow-through, further escalation;
  • Fluency in English (mandatory).
  • In exchange we offer :

  • A chance to apply your caring skills at a fast-growing tech startup.
  • Fun colleagues on 2 continents, 4 time zones and a vibrant company culture.
  • Competitive base pay.
  • An annual 15-minute motivational talk from our CEO (We're kidding, of course. These don't happen every year).
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