German Sports Brand Advisor - Majorel Portugal
Majorel Iberia
Lisbon, Portugal
há 12 horas
source : Europe Language Jobs

Description

Sneakerhead? Runner? Skater? Yoga freak? Are you the one? If so, apply today! We need you to work with one of the most recognizable brands on the planet.

You'll be building and maintaining strong relationships with consumers, responding to product questions, helping people find their perfect shoes, sportswear and managing their orders.

  • Majorel is a leading multinational company in customer service. We have more than 75,000 professionals in 41 countries around the world;
  • a skilled #OneTeam able to design and offer flexible solutions in more than 60 languages that makes a difference for clients of some of the most renowned companies in the market.

  • To know more about Majorel, we would like to invite you to visit our website www.majorel.com. Job Responsibilities : * Placing orders (Agents will also be expected to cross-sell or up-sell when appropriate);
  • Inquiries about the client products and / or services;* Locating products at the client stores and Authorized Dealers who carry these products;
  • Collecting and providing feedback regarding products, websites, and advertising;* Checking on Order Status;* Setting up returns, checking the status of returns and refunds, assisting with refunds (dependent on payment method);
  • Setting up claims and checking on status;* Handling Consumer Complaints regarding their experience at client Authorized Retailers;
  • Providing technical support for users of the client Apps;* Scheduling callbacks and performing outbound Calls, if necessary or upon the request* Answering other questions deemed necessary and / or appropriate by the Consumer.
  • Job Requirements : * You speak German (native or near-native) and also English (native or near-native)* A passion and enthusiasm for sports and sports products, including industry and market knowledge* Utilize Customer Service skills, basic sales techniques, and product knowledge to connect customers with the right product to create brand loyalty.

    Experience in the field of Customer Service, Retail, and / or Sales is preferred and ideal.* College degree preferred, ideally in communications, business and / or marketing or equivalent industry-related business experience* Athletic experience at the high school level required* Strong customer service skills critical, with an emphasis on soft skills, customer-focused resolution, and de-escalation tactics* Strong problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations* Experience providing customer service via multiple contact channels (phone, e-mail, live chat, face-to-face, written correspondence, etc.

    desired* Serve as a product knowledge resource for Consumers.* Experience with online order Apps preferred* Internet savvy and social media awareness.

    Two years of experience or more preferred* Strong multi-tasking and organizational skills* Must demonstrate initiative, ownership, and the ability to work independently within a diverse team environment* Proactive and excited to talk about different ideas* Excellent written and verbal business communication skills.

  • Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office).
  • Ability to work weekends and flexible hours.Job Offerings :
  • Competitive salary with additional benefits* Attractive Signing bonus* Relocation package during the first 6 months of contract* Private Health insurance from the start* Flexible schedules* Modern work environment at an attractive location with excellent public transport connections
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