Sneakerhead? Runner? Skater? Yoga freak? Are you the one? If so, apply today! We need you to work with one of the most recognizable brands on the planet.
You'll be building and maintaining strong relationships with consumers, responding to product questions, helping people find their perfect shoes, sportswear and managing their orders.
a skilled #OneTeam able to design and offer flexible solutions in more than 60 languages that makes a difference for clients of some of the most renowned companies in the market.
Job Requirements : * You speak German (native or near-native) and also English (native or near-native)* A passion and enthusiasm for sports and sports products, including industry and market knowledge* Utilize Customer Service skills, basic sales techniques, and product knowledge to connect customers with the right product to create brand loyalty.
Experience in the field of Customer Service, Retail, and / or Sales is preferred and ideal.* College degree preferred, ideally in communications, business and / or marketing or equivalent industry-related business experience* Athletic experience at the high school level required* Strong customer service skills critical, with an emphasis on soft skills, customer-focused resolution, and de-escalation tactics* Strong problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations* Experience providing customer service via multiple contact channels (phone, e-mail, live chat, face-to-face, written correspondence, etc.
desired* Serve as a product knowledge resource for Consumers.* Experience with online order Apps preferred* Internet savvy and social media awareness.
Two years of experience or more preferred* Strong multi-tasking and organizational skills* Must demonstrate initiative, ownership, and the ability to work independently within a diverse team environment* Proactive and excited to talk about different ideas* Excellent written and verbal business communication skills.