Spanish speaker Customer Service for PVH (m/f/x)
Teleperformance Portugal
Lisbon, Portugal
há 4 dias
source : Europe Language Jobs

Description

If you are a great communicator who’s passionate about the fashion industry, this is the perfect job for you! We’re looking for pro-active and motivated people to work with PVH - the clothing multinational company that owns some of your favorite brands.

You’ll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, you’ll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery.

Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the "COVID Clean" certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus.

At Teleperformance Portugal, you will find what you are looking for : experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance.

We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Our Client

PVH is one of the most worldwide known companies in fashion and lifestyle. This company, with over 400,00 associates operating in 40 countries, has a portfolio of brands as Calvin Klein, Tommy Hilfiger, Van Heusen, Izod, Arrow, as well as many other internationally recognized names in the fashion world.

Responsibility

  • Ensure an adequate response time while delivering the highest possible service;
  • Assist, by phone or through written support, to any of the customer’s questions and concerns regarding the service;
  • Maintain excellent quality and efficiency to achieve our team targets;
  • Identify and process orders that may be fraudulent;
  • Provide Information regarding shipping and delivery;
  • Advice our customers on a high level, providing updated help guides and meeting their individual needs.
  • Requirements

  • Native written and verbal communication skills in Spanish;
  • Good level of English, written and spoken;
  • Social media responsiveness, including tracking and responding to customer comments;
  • Ability to ensure positive delivery of messages to our customers;
  • Ability to create upsell and cross-sell opportunities;
  • Ability to manage in an efficient way several emails;
  • Problem-solving skills;
  • Good argumentations skills.
  • Offer

  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.

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