Immediate Satrt Dutch Advisor
ManpowerGroup Portugal
Porto, Portugal
há 2 dias
source : SAPO

Detalhe da Função

Manpower is recruiting a Dutch language Customer Service Advisor to represent one of Europe’s largest online-only retail companies by delivering outstanding customer service queries with clarity, passion and enthusiasm.

The advisor will assist end customers before, while and after purchase across a number of channels including email, chat, and phone.

Your responsibilities

  • Help customers with returns, complaints, vouchers and discount codes.
  • Assist customers regarding shipping and delivery and also with questions to products on website;
  • Aim to resolve issues by phone, email or chat;
  • Answer payment and invoice queries;
  • Be able to work to customer service measures, metrics and KPIs.
  • What we are looking for

  • Fluent written and verbal communication skills in Dutch;
  • Knowledge in English (B2 level minimum);
  • Solution focused with eye for detail and quality;
  • Availability to work various shifts;
  • Proficiency with desktop computer system and internet skills;
  • Excellent communication skills, interpersonal skills and team spirit;
  • Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.
  • What we offer

  • International career in a multicultural environment;
  • Initial and continuous training;
  • Work contract;
  • Full-time role on a 40 hour per week contract.
  • Location : Porto

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