Technical Helpdesk & Digital Support Agent - Italian Speaking
Lisbon, Portugal
há 4 dias


About Xerox Holdings Corporation :

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce.

From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients no matter where that work is being done.

Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

and explore our commitment to diversity and inclusion. ()

Digital Support Representative for Customer Support - Italian Speaker based in Lisbon, Portugal

Made to think. We take what is and turn it into what will be. We never stop innovating, reimagining, building and doing and we never stop questioning.

We make packaging that talks to you, printers that listen and software that intuitively personalizes and humanizes.

Because Made to Think means, we’re not just thinking about the future, we’re making it.

We are Partners, we are Leaders, we are Experts and we are looking for native / fluent Italian Speakers to become part of the Xerox Digital Support Team Our team is responsible to offer the best Customer experience through our Remote Support Solutions.

We add value to our internal and external Customers by providing the best Remote Hardware, Software and Network Solutions.

This role is critical in the Support Cycle by proactively selling the benefits of troubleshooting via Telephone, Video Conferencing and Web Chat.

This position requires superior Customer Support skills that include Empathy and Sense of Urgency as well as sound Technical Skills & Aptitude.

XEROX Customer Support will boost your knowledge in Customer behavior and market knowledge for life.

For our Technical Helpdesk & Digital Support Agent - Italian Speaking role a new and improved language allowance will also be allocated, on top of the already competitive salary and benefits package Xerox is looking forward to offer our top candidates.

The Talent we’re looking for :

  • Post-Secondary Education is an asset;
  • 1-2 years of related experience preferred;
  • Demonstrated Superior Customer Service Skills;
  • Experience using Social Media technologies (Skype, Facetime, Google Duo);
  • Experience with Apple and Android devices to support video conferencing;
  • Solve Customer Hardware, Software and Networking problems at first contact;
  • Solid Problem-Solving Skills;
  • Ability to communicate effectively listening, written & verbal;
  • Ability to deliver results independently and as a part of a team;
  • Strong Organizational, Prioritization & Time Management Skills;
  • Critical thinking and decision making;
  • Ability to multitask effectively with attention to detail;
  • High level of achievement and self-motivation;
  • Able to pick up new technology quickly;
  • Xerox will offer you :

  • Employment directly with Xerox;
  • Competitive salary (14 months / year);
  • Quarter performance bonus;
  • Monthly meal allowance & Monthly language bonus;
  • Recognition program for referral friends;
  • On site Canteen, GYM, Soccer Field and Swimming Pool;
  • On-site Kitchen and Vending Machines with competitive prices;
  • Private Healthcare, Doctor on site, Wellbeing Program;
  • Work-life balance & parenthood program;
  • Great river view office location with easy access by public transportation (metro + bus);
  • Training & Development in a 24X7 E-Learning Platform;
  • Careers Opportunities based on performance and on a recruit from inside first;
  • The chance to get involved in our Social Responsibility Program and participate in several initiatives with focus on our community, the environment, diversity and inclusion.


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