CLIENT EXPERIENCE AND DEVELOPMENT INTERNSHIP (IEFP)
SAUDADE DESIGN
Lisboa, PT
há 14 horas
source : UAI - Universidad Abierta Interamericana

We are a young Franco-Portuguese house convinced that the past and the present have an important role to play in our future.

We can still turn back time and get things right, differently, sustainably, genuinely.

At Saudade, we believe that an object is not just a decorative item but a mesh of stories, memories, and actions that matter.

Far from being solely intended for our interior, our rugs are a collective initiative in which forgotten craftsmen, inspired artists and lovers of beauty forge visible and invisible ties and reinvent themselves together.

Objective :

Offer best in class client experience throughout all the customer journey

Key missions :

  • Support business development through the preparation and execution of marketing objectives, policies and programs
  • Assess, co-design and implement distribution strategy (Channel, geographical, etc...)
  • Grow and nurture our client database
  • Offer best in class customer experience with consistency online and offline
  • Conduct surveys to gather information on customer opinion and analyze analytics and data to provide insights for product and project development
  • Innovate in new practices in a context of continuous improvements of the customer experience
  • Be the main point of contact of our clients
  • Track performance thru setting, following KPIs and conducting surveys in order to improve client experience - Weekly Dashboard
  • Improve our processes in order to maximize our own performances while keeping the user experience as the main focus
  • Innovate in new practices in a context of continuous improvements of the customer experience (Visual Merchandise, packaging, )
  • Bring in new ideas to delight our customers
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