We are a young Franco-Portuguese house convinced that the past and the present have an important role to play in our future.
We can still turn back time and get things right, differently, sustainably, genuinely.
At Saudade, we believe that an object is not just a decorative item but a mesh of stories, memories, and actions that matter.
Far from being solely intended for our interior, our rugs are a collective initiative in which forgotten craftsmen, inspired artists and lovers of beauty forge visible and invisible ties and reinvent themselves together.
Offer best in class client experience throughout all the customer journey
Key missions :
Support business development through the preparation and execution of marketing objectives, policies and programs
Assess, co-design and implement distribution strategy (Channel, geographical, etc...)
Grow and nurture our client database
Offer best in class customer experience with consistency online and offline
Conduct surveys to gather information on customer opinion and analyze analytics and data to provide insights for product and project development
Innovate in new practices in a context of continuous improvements of the customer experience
Be the main point of contact of our clients
Track performance thru setting, following KPIs and conducting surveys in order to improve client experience - Weekly Dashboard
Improve our processes in order to maximize our own performances while keeping the user experience as the main focus
Innovate in new practices in a context of continuous improvements of the customer experience (Visual Merchandise, packaging, )
Bring in new ideas to delight our customers