French Customer Advisor Retail Project Work from Home, Oeiras
City : Lisbon
Job : Customer Advisor
Sector : Join our team!
Join our team!
As a Customer Care Advisor , you will :
Assist clients via inbound calls and e-mail by answering customer’s inquiries and / or attending potential requests.
Become a specialist in our Client’s products and services
Resolve product or service problems by clarifying the customer's complaints.
Provide accurate, valid, and complete information by using the right methods / tools.
Give real-time, accurate information that empowers the customer to make decisions.
Listen to the customer's unique situations and acknowledge their needs.
Go beyond the customer's service expectations so they will remember and share their great experience.
We are looking for :
Native or Proficient in French (C2)
Fluency in English (B2)
Previous experience in Customer Service is highly valued
Excellent communication skills coupled with empathy, team spirit and customer-oriented
Familiarity with Pet-related stuff is highly valued
Have a positive and can-do attitude
For non-EU residents, it is mandatory to have a valid work permit.
We offer you :
Competitive wages (14 monthly payments per year)
Meal Allowance in voucher card
Health insurance with a dental plan
Relocation package : shared accommodation and flight reimbursement
Possibility to do Work from Home*
Life at our company :
Work with a diverse environment with people from over 15 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Oeiras, Tagus Park, Portugal .
Lisbon Customer Advisor - French 852