Location : Linda-a-Velha, Lisbon, Portugal
Company : Nestlé Business Services Lisbon (NBS Lisbon)
Nestlé Global Business Services is looking for extraordinary people to join our world-class team.
Nestlé, the world's largest food and beverage company, is in the process of transforming their systems, processes, and ways of working.
Nestlé Global Business Services (NGBS) is at the heart of the transformation, delivering world-class business services to help the business grow further.
For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Cash Collection Lead Specialist. Reporting to O2C Lead, this professional will be responsible for :
Leading the collections team within NBS and in collaboration with the Stakeholders;
Strategize effective Collection activities that will contribute to the improvement of the Working Capital to Nestle as a group;
Drives towards excellence in O2C by ensuring Global Standards are implemented and business / internal controls are in place;
Monitors the efficiency of the operations and coordinates execution of Lean / Continuous Improvement initiatives;
Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardisation.
A day in the life of...
Manage customer / account queries to ensure sales ledger balances are clean on customer account;
Successful management of due and overdue balances on customer account, ensuring Collections team maximizes On Time Payment for all Customers;
Responsible to notify Markets of uncollectable debt risks & mitigate where possible;
Supervise intensive collection activities based on Market Collection Strategy;
Supervise incoming collection concerns from the customer and internal stakeholders;
Lead implementation and execution of team’s daily activities and functions in team;
Ensure Global and E2E compliance for activities performed in team;
Work on implementation of O2C plans and objectives, in line with NBS Centre and NGBS strategies;
Monitor, perform and execute the performance service level agreements (SLA’s) and indicators of services (KPI s);
Drive action plans to correct deviations in services and ensure process improvement;
Perform Continuous Improvements programs and standardization of processes across all markets in scope;
Leads the team in establishing and accomplishing objectives as aligned with the stream priorities;
Evaluates team performance and conducts regular appraisals.
What will make you successful
Degree in Accounting, Finance, Economics or similar;
Relevant work experience (3+ years) in Order to Cash / Collection;
Demonstrated ability and experience to develop and lead a team;
Proficiency in English and French;
Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
Able to propose and implement improvements in procedures;
Strong problem solving and analytical skills;
Strong customer focused attitude with a commitment to quality and customer service.