Dutch Service Desk Agent
Spoton Connections
Lisbon, Lisbon, Portugal
há 2 dias
source : JobsFactor

Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk.

Responsibilities

  • The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and / or chat both in Dutch and in English languages
  • Escalating issues to the different departments accordingly
  • Requirements

  • Have excellent English and Dutch language skills (at native level)
  • Have compelling communication and team skills;
  • Available to work on shifts basis (including night hours and weekends)
  • Experience working in a highly demanding customer service environment
  • Help desk experience and basic IT skills would be an asset
  • Able to work under pressure and keep calm
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