Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role :
As a Team Leader , you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.
As a Team Leader , you will :
Supervise, monitoring and develop a team of Customer Advisors.
Closely monitor the SLA's and KPI's of the project.
Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
Create an inspiring team environment with an open communication culture
Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth, and internally progress different job positions.
We are looking for :
Native or proficient in French (C1 / C2) and fluency in English (B2)
At least on 1 year of previous experience in Team Management (mandatory)
In-depth knowledge of performance metrics (KPI's)
Good IT skills, especially on MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
For non-EU residents, it is mandatory to have a valid work permit.
We offer you :
Competitive base salary according to experience
Meal allowance paid in voucher card (7,23€ net per working day)
Private Health Insurance with a dental care plan
Continuous development and career growth opportunities on a local and global level
Relocation package : shared accommodation and flight reimbursement
Life at our company :
Work with adventurous people from over 58 nationalities.
Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
New and modern office located where the action is : Parque das Nações, Oriente (Lisbon).
All submissions will be treated confidentially under the General Data Protection Regulation.
Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.