Team Leader - French Speaker - Conseiller Beauté
Webhelp Portugal
Lisbon, Lisbon, Portugal
há 2 dias
source : Top Language Jobs

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role :

As a Team Leader , you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.

As a Team Leader , you will :

  • Supervise, monitoring and develop a team of Customer Advisors.
  • Closely monitor the SLA's and KPI's of the project.
  • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
  • Create an inspiring team environment with an open communication culture
  • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth, and internally progress different job positions.
  • We are looking for :

  • Native or proficient in French (C1 / C2) and fluency in English (B2)
  • At least on 1 year of previous experience in Team Management (mandatory)
  • In-depth knowledge of performance metrics (KPI's)
  • Good IT skills, especially on MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • For non-EU residents, it is mandatory to have a valid work permit.
  • We offer you :

  • Competitive base salary according to experience
  • Meal allowance paid in voucher card (7,23€ net per working day)
  • Performance-based bonus
  • Private Health Insurance with a dental care plan
  • Continuous development and career growth opportunities on a local and global level
  • Relocation package : shared accommodation and flight reimbursement
  • Life at our company :

  • Work with adventurous people from over 58 nationalities.
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is : Parque das Nações, Oriente (Lisbon).
  • All submissions will be treated confidentially under the General Data Protection Regulation.

  • Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
  • Webhelp Portugal is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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