Project Introduction
The goal of this project is to support their customer in its tire monthly subscription plan provided through their shop network, to customers in the UK and Germany.
Responsibilities
Reply and support the client's subscribers through phone and email on their queries, doubts and questions about the product
Support Shops selling client's product on their doubts and Technical issues.
Monitor the client's Application and chase customers for pending payments, contract signing and satisfaction surveys.
Key Performance Indicators
Feedback from customers, colleagues, and team managers.
Technical assessments if applicable
Evidence of sharing and re-use of knowledge.
Correct management of processes followed to deliver the service.
Percentage of customer problems resolved within required timescales.
Meeting service level requirements.
Requirements
Able to communicate in English at native level
Able to communicate in German at a fluent level
Experience working with Excel, Word, Outlook and web applications
At least 1 year of experience in Customer support and claims management
Experience in analyzing existing documentation
Excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimist, and enthusiastic
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