English native and German fluent speaker Customer Success Agent
Spot On Connections
Portugal, Lisbon
há 5 dias

Project Introduction

The goal of this project is to support their customer in its tire monthly subscription plan provided through their shop network, to customers in the UK and Germany.

Responsibilities

Reply and support the client's subscribers through phone and email on their queries, doubts and questions about the product

Support Shops selling client's product on their doubts and Technical issues.

Monitor the client's Application and chase customers for pending payments, contract signing and satisfaction surveys.

Key Performance Indicators

Feedback from customers, colleagues, and team managers.

Technical assessments if applicable

Evidence of sharing and re-use of knowledge.

Correct management of processes followed to deliver the service.

Percentage of customer problems resolved within required timescales.

Meeting service level requirements.

Requirements

Able to communicate in English at native level

Able to communicate in German at a fluent level

Experience working with Excel, Word, Outlook and web applications

At least 1 year of experience in Customer support and claims management

Experience in analyzing existing documentation

Excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimist, and enthusiastic

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