Head of Global Business Services
Michael Page
Lisboa, PT
há 1 dia
  • Further develop the shared service centre into a more effective and efficient organisation
  • Be a driver for end-to-end process optimisation, digitisation and smart automation
  • Drive and enable the transfer of further business processes into a shared service centre, exemplary operational transactional procurement processes, master data management, dunning processes, etc.
  • broaden the scope for the single processes (constantly review activity split)

  • Implement relevant set of KPIs and further develop performance culture
  • Make performance and service level transparent & manage expectations with the business partners
  • Manage the shared services teams in accordance with the strategic goals
  • Implement and run the service organisation using best practices concerning processes, people, role models, tools, activity splits
  • Support transitions
  • Staff the respective service teams and team of direct reports
  • Responsible for maintaining all compliance requirements
  • Ensure positive internal and external working relationship by frequent communication and stakeholder management
  • University Degree in Business or related discipline, or equivalent work experience
  • Profound experience in a Shared Service Centre
  • Ideally experience in centralising and transition other business processes in a Shared Service Centre approach
  • Minimum 5 years experience in leading teams
  • Knows the SSC specific tools including process related tools
  • Fluent English required, Spanish or Portuguese and plus
  • Proven leadership skills and the ability to motivate people
  • Interesting salary package, good work environment, strategy and vision

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