What You'll Do
You'll be a member of Customer Experience (CX) Lisbon team reporting to the CX Lisbon Site Lead. Within CX, you will assist the Lisbon site lead with orchestrating CX programs and events, managing relationships with internal stakeholders across the region and other EMEAR and Global CX Centers.
Within the Cisco CX team, you will be focused on creating, building and executing exciting projects to maintain and expand Cisco's reputation as Lisbon’s Great Place to Work.
You will be responsible for managing a portfolio of activities with moderate to high levels of technical and / or business complexity and risk with a wide scope to shape how they evolve.
Lisbon is the newest CX site in EMEAR and will the site will grow aggressively the next couple of years. We need a program lead to help manage the employee and visitor experience, cross-
CX team initiatives and supporting the wider Cisco Lisbon community. This includes meeting organization, coordinating site events and executive visits, as well as data analysis, research and reporting.
Tasks will include but are not limited to :
Interpret data and suggest possible solutions for red flag metrics. Align and combine various data sources for CX Site Metrics Dashboard.
Present quarterly Site Health Check to the Country Leadership Board in Lisbon.
Create content for building and updating the Cisco Lisbon community, including recording and editing videos.
Manage schedule and agenda, prepare content and presentation for the visit, ensure the content meets the visitor’s expectations and conveys the key strategy messages.
Coordinate efforts across all parties, supporting Customer Experience Program Team in visit organization.
Who You Are
You will have a BS Business, CS or equivalent plus a number of years of project lead experience and the ability to communicate fluently in English.
You'll be a self-starter who takes the initiative and receives minimal direction toward daily goals and objectives with excellent written and verbal communication skills.
You'll be highly proficient in engaging with senior stakeholders and establishing partnerships. You are someone excited about delivering high-
impact results working with global virtual teams within a technical environment. You will act as both a consultant and partner : helping customers, clients and partners to understand their business needs, using collaborative approach.
You'll have a strong business acumen; ability to gain an insightful view of the overall business landscape and apply to own assignments.
Most importantly, you'll be a people person who loves to have fun and create great team environments.
Required Experience :
Demonstrated experience in
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