Fast Track Escalation Engineer with German or French
Lisbon, Lisbon, Portugal
há 6 dias

Do you want to be a key leader in Microsoft’s fastest growing business and personally driving an industry transformation to the Cloud?

Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft 365 suite including Office 365, Enterprise Mobility plus Security, and Windows 10? If so, keep reading.

The FastTrack team is looking for thoughtful, analytical, and highly energetic M365 FastTrack Engineers that will be responsible for delivering deployment and adoption services for the next evolution of FastTrack.

M365 FastTrack Engineersare responsible for the technical aspects of onboarding customers and partners, in addition to reinforcing the business value of the Microsoft 365 suite.

Using a growth mindset, you will power the customer’s digital transformation through enablement of Microsoft 365 workloads by leveraging the FastTrack Service deployment approach.

The Account Technology Consultant engages customers that purchase Microsoft 365 and accompanying cloud services. They demonstrate the ability to establish, grow and drive strategic relationships with the customer’s IT infra, Security and Business stakeholders and across internal MS teams.

They map business scenarios to technology solutions. Manage and remove business or technical deployment challenges. Lead with an identity driven security approach based on Microsoft best practices.

The Account Technology Consultant is responsible for enablement of the technical features that drive consumption of the deployed service.

M365 FastTrack Engineers own delivery of the customer deployment for the Microsoft 365 suite, and succeed by employing Microsoft’s IP, assets, and collaborating with partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups.

Your key business metrics will be :

  • Customer and Partner Onboarding Satisfaction
  • Time and cost reduction to Onboard
  • Customer Health
  • Reduce reactive support incidents
  • Increase Office 365 Service Consumption
  • Increase Intune and Azure Service Consumption
  • Responsibilities

    Assessing customer environments, networks, and software to identify the actions needed for a smooth and efficient cloud onboarding and migration (where applicable).

    Leading with an identity driven security approach based on Microsoft best practices.

    Defining and drive the execution of remediation plans together with the customer’s ITDMs and BDMs

    Lead the enablement of the M365 services and delivering governance best practices

    Ensuring all migration prerequisites are satisfied in a timely manner to guarantee a successful velocity migration

    Identifying and recommending Microsoft value add services to remediate technical blockers or avoid future incidents

    Serving as technical advisers and owning the resolution of issues that arise during the onboarding phases.

    Maintaining a strong working & technical knowledge of the M365 services, taking ownership for driving service improvements

    Cultivating and sharing knowledge proactively with others through communities, solution documents, and social media to drive strong collaboration across the FTC.

    Capturing engagement data, customer health, and communicating process and technology improvement feedback.

    Representing the Voice of the Customer leveraging current toolsets.

    Core Technical Skills

  • Microsoft Office 365 / EMS / Windows 10 technical competency : possess a in depth knowledge of Office 365 services and architecture including other cloud products
  • Intune technical competency : possess a broad knowledge of Intune or any other mobile device management software
  • Understanding and ability to describe the key attributes of core cloud concepts (Paas, SaaS, IaaS) and how Microsoft’s offerings (M365 / Azure) align
  • Must be able to clearly articulate Microsoft cloud identity (cloud only / hybrid) and authentication options
  • Must have prior understanding around the importance of security and compliance concepts (e.g. common security attacks, privacy, GDPR, retention, eDiscovery, etc).
  • Experience with execution of end to end projects, including migrations.
  • Fundamental networking knowledge - IP, DNS, WINS, IP routing, network address translation with medium or advanced skills in switches, routers, firewalls.
  • Advanced skills in PowerShell, Active Directory, Web Services, troubleshooting and driving adoption across collaborative workloads in O365 like Teams, SharePoint and Yammer.
  • Strong problem-solving ability ranging from conceptualization to implementation
  • Strong troubleshooting skills across multiple planforms and systems
  • Successful Candidate Competencies :

  • Ability to interface with stakeholders with varying levels of technical expertise
  • Relationship building skills
  • Knowledge and ability to articulate the Microsoft 365 vision and leverage all features across services to maximize customer investment and accelerate transformation
  • Cloud adoption expertise and ability to stay current with technology trends across Microsoft and competitors' products and services
  • Willingness to deliver engagement with customer through a One Microsoft Approach
  • Ability to mentor peers and partner technical resources
  • Customer and Partner Focus : proven experience driving positive business impact based on a deep understanding of customer and partner needs.
  • Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
  • Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
  • Collaboration : able to work in a multi-cultural environment and to adapt to the customer’s needs
  • Applicants must be comfortable with ambiguity while striving to drive the customer into a clear picture of his needs

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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