BNP Paribas Cardif insures 100 million clients in the world. As the insurance subsidiary of BNP Paribas, it aims at being the global benchmark for insurance partnerships and the leading provider of personal insurance solutions.
Our people have extensive know-how and experience that creates tangible added value for marketing, actuarial analysis and data management.
We have in-depth understanding of our partner distributors and their industries, allowing us to optimize their insurance offering and the experience they deliver for their customers.
Detailed knowledge of our partners also lets us provide support for their sales organizations and management of their networks.
We are currently seeking a Sucessions Agent (M / F) French Speaker for our Operations Department in Porto, Portugal. Responsibilities : The Successions agent is in charge of managing the succession or inheritance processes of Cardif France clients for all the life insurance contracts within the Successions Lisbon Team scope.
He / she must ensure the treatment of all tasks related to the succession / inheritance process within delay and according to Cardif France procedures and in compliance with legal requirements.
He ensures support and follow up to beneficiaries, heirs and partners through the whole process, from the declaration of death until the final payment of the insurance capital .
Main Functions : Guarantee the management of successions / insurance files :
Analyze all documents received and check if they are admissible and take all subsequent measure to ensure that they are taken into account;
Open new successions files and proceed to its registration in our systems;
Check the contracts terms and conditions and supplementary guarantees;
Identify the beneficiaries or heirs of the contract and contact them;
Mange contacts with notaries and / or other legal representatives;
Determine the final capital to be paid, by taking into account French Taxation;
Reply to all request from BNP Agencies, clients, beneficiaries or heirs, etc ;
Determine the indemnities or capital due according to each contact specificities;
Comply with internal procedures and respects hierarchical delegations;
Prepare all documentation to insure that the file complies with legal and fiscal requirements;
Process the payments of the due capitals and ensure proper accountancy.
Guarantee professional and efficient assistance via mail, email and phone to clients, beneficiaries / heirs, fiscal authorities, legal representatives, partners and all intermediaries;
Ensure the same service and quality levels on all contracts and all networks treated; Provide the same service whether the files are under Porto Successions team’s scope or under the scope of Paris team’s;
Guarantee the respect of professional secrecy and confidentiality. Qualifications : Is open to holders of, at least, a Higher National Diploma (Equivalent : France : DUT or BTS ;
Portugal : Licenciatura ) education in any of the following subjects :
Business administration / business management;
Insurance or Banking area;
Excellent level of Written and Oral French are mandatory (native speakers or bilingual). Experience in the legal and insurance fields is strongly valued.
Skills & Basic Features :
Good knowledge of Insurance contracts, with special focus on life insurance particularities;
Good knowledge of internal procedures and commitment with conformity;
Goof knowledge of legal and fiscal framework associated with Successions and Inheritance in France;
Good knowledge of IT tools & applications used by the team in line with job requirements;
Excellent written and oral communication skills;
Commitment deadlines and compliance with our clients last will;
Very good analytical skills and attention to detail;
Discretion and awareness of successions sensitivity.
Contract type : Open-ended
Start date : September 2018