Customer Support Agent (German OR Arabic OR Turkish)
David Kennedy Recruitment
Lisbon, Portugal
há 1 dia
source : Europe Language Jobs

Description

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit German OR Arabic OR Turkish speaking Customer Support Agent for their offices in Lisbon.

Position : Customer Support AgentLocation : Lisbon, PortugalEmployment type : Full-timeRemuneration : Base salary. DUTIES AND RESPONSIBILITIES : Communicate with customers using various channels (telephone, email and chats)Ensure customer satisfaction and provide professional customer supportHandle customer complaints, provide appropriate solutions and alternatives within the time limits and followIdentify the issue the client is facing, troubleshoot and provide the solutionAble to identify when the issue should be re-assigned to another department or more senior representativeCollaborate with other specialists to solve or properly close help ticketsDocument each action taken and categorise cases and possible bugs, so that our engineering team can address themMaintain and update all job-related administrative forms.

Requirements

Native / fluent in German OR Arabic OR Turkish, both verbal and writtenFluent in English (at least B2 level)Eligible to work in EU or pre-settlement status in PortugalPrevious experience in customer support roles will be considered as an advantagePossess excellent writing and verbal communication skills to simplify technical language for non-technical usersResourceful and stress resilient personality that can adapt and remain calm in all situationsAbility to meet tight deadlines with minimum supervision and in timely mannerAbility to work independently, while being team player at the same time.

Offer

Excellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialRelocation package and assistance.

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