1st Line Service Expert - Automotive Aftermarket | French
Bosch Group
Lisboa, Lisboa, Portugal
há 2 horas

Job Description

Your contribution to something big :

  • Ensuring technical support for Bosch workshops in target language
  • Identifying defects for service technicians;
  • Interpreting measured values, real values compared with nominal values;
  • Offering after sales support for the specific diagnostic software;
  • Identifies and provides the necessary technical documentation to the workshops;
  • Recording of handled cases;
  • Ensure real time remote assistance during passenger car repairs, and also for trucks , alongside workshop’s diagnostic technician, guiding him to identify the fault and perform the repair in a professional manner;
  • Provide the required technical documentation (wiring diagrams, location of components, install / remove instructions, tightening torques etc.);
  • Use and help create a comprehensive data base of known faults and repair tips;
  • Help the team of Automotive aftermarket service in the analysis of complaints made by end customers about the repairs done by the Bosch car services workshops;
  • Processing of technical inquiries and diagnosis support by phone, e-mail remote diagnosis;
  • Processing of technical inquiries about the software and FAQ;
  • Advice on the initial installation of the Diagnostics Software;
  • Advice on software updates, system errors, conflicts with other programs;
  • Answers to simple questions about diagnostic hardware;
  • Remote diagnosis over Team-viewer.
  • Qualifications

    What distinguishes you :

  • Advanced level of French;
  • Experience working in Workshops (nice to have);
  • Expertise in diagnosis, car repair and parts (nice to have);
  • Previous experience as a diagnosis technician is a plus;
  • Strong Computer literacy desirable;
  • Customer-orientation with good communication skills;
  • Team-player, proactive and initiative;
  • Mechatronics experience is a plus;
  • IT-oriented automotive mechatronics technicians or IT-enthusiasts with an affinity for automobiles.
  • Additional Information

    What we offer you :

    Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.

    Success stories don t just happen. They are made...

    Make it happen! We are looking forward to your application!

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