Descrição da Função
Role Purpose : To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
Provision of 1st line support for incidents.Key Accountabilities : Technical Capability. Works under supervision, supporting standard technical queries related to a single product / small set of products (e.
g. Microsoft products, operating system, basic networking, PCs). Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
Knows when problems are beyond them and escalates so they can be resolved. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation / SLAs.
Monitors performance through statistical reporting and analysis. Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Personal Development Takes ownership of own development and has a development plan in place.usiness Awareness. Develops an understanding of customers environment and service delivery requirements to enable the delivery of a first class service.
Process. Documents actions taken in resolving routine customer enquiries ensuring established processes / systems are followed.
At Fujitsu, you will enjoy : Competitive salary and bonusesEmployment with the possibility of a permanent contractLife insurance and private health insurance extensive to family members for free and since the first day of employmentWork life balance with part-time / full-time schedules available and 25 annual leave daysInternational career in a dynamic and enthusiastic environmentTraining and internal career progression plan upon hiringSeveral discounts available with our partnersTraining and international career progression plan upon hiringDynamic and enthusiastic work environment with colleagues from more than 60 countriesThe chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)Great Facilities at Central locations well served by public transportation, bicycle access and servicesIf you are moving to Portugal, we also offer the support of our Welcome Buddy to help you settle in.
Remote Working AvailableAn IKEA voucher to help you build your own home officeand much more!