Training Quality Manager - French and German Speaker
Webhelp Braga
Braga, PT
há 4 dias
source : WhatJobs
  • About Webhelp*
  • Webhelp *is a French multinational BPO company that is making business more human for the world's most exciting brands. By *choosing Webhelp* you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.
  • Join us at *Webhelp Portugal *and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

  • About the job role : *
  • As *Training Quality Manager*, you will be responsible for developing the quality policy aspects of the project and implementing the continuous training plan, ensuring compliance with the objectives.

    As a *Training Quality Manager*, you will :

  • Ensure of all the Webhelp and customers training to 100% of the workforce
  • Analyze the difficulties encountered and set up corrective actions
  • Evaluate daily key performance indicators (KPI) and develop improvement needs
  • Increase team competencies con processes and client tools
  • Inspire, manage, and motivate your team to innovate and make a difference
  • Enhance the goal of quality support by providing coaching sessions to the direct reports and focus on improving customer satisfaction
  • Ensure Quality and Training staff constantly meet the required level of expertise
  • We are looking for : *
  • Native or Proficient in French and German (C1)*
  • Minimum 2-3 years of experience in a similar function preferably in a Call Center environment
  • At least 1 year of team management experience
  • Analyze and solve moderately complex problems
  • Proficient in MS office tools
  • Excellent verbal, written, and interpersonal communication skills
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • We offer you : *
  • Competitive wages (14 monthly payments per year)
  • Monthly meal allowance in voucher card
  • Personal development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural project
  • Good career prospects in a reputable company that rewards serious and hard workers
  • Life at our company : *
  • Work in a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • Workplace : *Braga, Portugal.*
  • All submissions will be treated confidentially under the General Data Protection Regulation.

  • Webhelp Portugal* is an equal opportunity employer.
  • Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

    Tipo de oferta : Período Integral, Integral / Full-time

    Benefícios :

  • Cartão / Ticket refeição
  • Horário de trabalho :

  • Turno de 8 horas
  • Remuneração suplementar :

  • Bónus de performance
  • Pergunta(s) de seleção :

  • Do you have a valid work permit to work in Portugal?
  • Experiência :

  • Gerência de equipa : 1 ano (Preferencial)
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