Webhelp *is a French multinational BPO company that is making business more human for the world's most exciting brands. By *choosing Webhelp* you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.
Join us at *Webhelp Portugal *and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role : *
As *Training Quality Manager*, you will be responsible for developing the quality policy aspects of the project and implementing the continuous training plan, ensuring compliance with the objectives.
As a *Training Quality Manager*, you will :
Ensure of all the Webhelp and customers training to 100% of the workforce
Analyze the difficulties encountered and set up corrective actions
Evaluate daily key performance indicators (KPI) and develop improvement needs
Increase team competencies con processes and client tools
Inspire, manage, and motivate your team to innovate and make a difference
Enhance the goal of quality support by providing coaching sessions to the direct reports and focus on improving customer satisfaction
Ensure Quality and Training staff constantly meet the required level of expertise
We are looking for : *
Native or Proficient in French and German (C1)*
Minimum 2-3 years of experience in a similar function preferably in a Call Center environment
At least 1 year of team management experience
Analyze and solve moderately complex problems
Proficient in MS office tools
Excellent verbal, written, and interpersonal communication skills
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
We offer you : *
Competitive wages (14 monthly payments per year)
Monthly meal allowance in voucher card
Personal development programs and mentoring to develop skills
Possibility to participate in a growing multicultural project
Good career prospects in a reputable company that rewards serious and hard workers
Life at our company : *
Work in a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
We promote inter-company mobility to work at any of our sites around the world
Workplace : *Braga, Portugal.*
All submissions will be treated confidentially under the General Data Protection Regulation.
Webhelp Portugal* is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Tipo de oferta : Período Integral, Integral / Full-time
Cartão / Ticket refeição
Horário de trabalho :
Turno de 8 horas
Remuneração suplementar :
Bónus de performance
Pergunta(s) de seleção :
Do you have a valid work permit to work in Portugal?
Gerência de equipa : 1 ano (Preferencial)