Search Engine Support Advisor – French Speaker
Webhelp Portugal
Lisbon, Lisbon, Portugal
há 6 dias
source : Top Language Jobs

As an Engine Support Advisor , you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.

Mission :

As a Search Engine Support Advisor, you will :

  • Respond to inbound customer requests, document relevant case information
  • Ensure excellent customer satisfaction
  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone / email / chat / social / social messaging channels (as assigned)
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of management and provide feedback
  • Profile : We are looking for :

    We are looking for :

  • Native or Proficient French and fluent English (minimum level B2).
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with utmost confidentiality
  • Keep up with the latest IT and tech-related trends
  • Are proactive, self-motivated and a great team player
  • Advantages :

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package - shared accommodation and flight reimbursement
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Life at our company :

  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon.
  • Ready to take up the challenge?

    Join our team and show off your talent!

    All submissions will be treated confidentially under the General Data Protection Regulation.

  • Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
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